Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mahnuebeauty@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mahnuebeauty@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mahnuebeauty@gmail.com.

Here’s a clean return & refund policy you can use for your Shopify store:

Return & Refund Policy

At Mahnuè Beauty, customer satisfaction is our priority. If you receive a damaged or incorrect product, we’re here to help.

Returns & Exchanges

We offer a 15-day return and exchange policy from the date of delivery.

To be eligible for a return or exchange:

The item must be unused and in its original condition.
The product should be returned with original packaging and tags.
A valid order ID or proof of purchase is required.

Unboxing Video Requirement

An unboxing video is mandatory for any return, exchange, or damage claim.

The video must:

Start before opening the package
Clearly show the package seal and label
Show the issue/damage properly without cuts or edits

Claims without an unboxing video may not be accepted.

Damaged Products

If you receive a damaged product, please contact us within 48 hours of delivery with:

Your order number
Photos of the product
Complete unboxing video

After verification, we will offer:

A replacement product, or
A full refund, depending on availability

Non-Returnable Items

We do not accept returns or exchanges for:

Used products
Products damaged after delivery
Items returned without original packaging
Claims raised after 15 days of delivery

Refund Process

Once your return is approved:

Refunds will be processed to the original payment method within 5–7 business days.
In case of COD orders, refund will be processed via bank transfer or UPI.